A beautifully simple approach to managing library research & reference requests

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LIBRARY REQUEST TRACKING SOFTWARE

Quest is a request tracking system with a difference, it was designed in partnership with corporate libraries for corporate libraries and as such has deep support for the library’s workflow at its core. We focused on design and ease of use, the result is the most well rounded intuitive system we’ve produced.

Why Quest?

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Improves Quality of Service

Through searchable knowledge base and standardized communication templates.

 

Allows for Improved Team Management

Real time actionable metrics about team performance.

 

Reduce Request Turnaround Time

Reuse existing template questions and answers.

 

Improve Team Utilization

Easily pass requests between members and assign to under allocated staff.

 

Facilitate Better Teamwork

Improve visibility within team of shared workload.

 

Improve Information Team Brand

Standardized communication to requestors and appealing management reports clearly showing value added.

 

Designed for the library

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Understandable, Simple & Flexible

Usability and simplicity make the system a process enabler flexible enough to cater for different workflow and reporting requirements.

 

Integrated into Existing Email Workflow

Integration with existing email addresses means no requirement to change requestors’ behaviour.

 

Up-to-date Requests Centrally Stored

Central store of the current state of all requests, allowing report and request assignment.

 

Minimal IT Involvement

IT departments have multiple competing projects, minimizing IT involvement through smart design and implementation approaches is key.

 

Seamless Integration with Firm Systems

Whether importing employee data, or exporting time and billing entries, it’s critical Quest works smoothly with your internal firm systems.

 

ResearchMonitor Integration

With links to RM usage reports and individual password lists, product integration provides measurable efficiency savings.

 

“What started as a conversation with multiple clients about the need for a library focused request management solution has evolved into a product we’re extremely proud of and which we believe will provide measurable value.”

Peter Borchers

Managing Director