LIBRARY REQUEST TRACKING SOFTWARE
Quest is a request tracking system with a difference, it was designed in partnership with corporate libraries for corporate libraries and as such has deep support for the library’s workflow at its core. We focused on design and ease of use, the result is the most well rounded intuitive system we’ve produced.
Through searchable knowledge base and standardized communication templates.
Real time actionable metrics about team performance.
Reuse existing template questions and answers.
Easily pass requests between members and assign to under allocated staff.
Improve visibility within team of shared workload.
Standardized communication to requestors and appealing management reports clearly showing value added.
Usability and simplicity make the system a process enabler flexible enough to cater for different workflow and reporting requirements.
Integration with existing email addresses means no requirement to change requestors’ behaviour.
Central store of the current state of all requests, allowing report and request assignment.
IT departments have multiple competing projects, minimizing IT involvement through smart design and implementation approaches is key.
Whether importing employee data, or exporting time and billing entries, it’s critical Quest works smoothly with your internal firm systems.
With links to RM usage reports and individual password lists, product integration provides measurable efficiency savings.
“What started as a conversation with multiple clients about the need for a library focused request management solution has evolved into a product we’re extremely proud of and which we believe will provide measurable value.”