If you frequently visit the customer portal, you’ll notice over the last month we introduced a new look and feel. Apart from the vital role the portal plays in managing support tickets, it also serves as a knowledge base and repository for training articles and videos. When it comes to a mature product such as ResearchMonitor, it is challenging ensuring the knowledge base contains up to date relevant help and training material. We’ve embarked on an internal project aimed at clearing up the out-of-date information stored in the knowledge base. The updated design is another initiative aimed at retaining the portal’s usefulness as a training and self-help resource.